FAQ

 

Question

How do I install my USB barcode scanner?

Answer

When you plug in your USB barcode scanner, your computer (Windows, Mac, or Linux) will recognize the scanner as a USB keyboard. Once the computer has detected the device, you may scan barcode, and they will be entered into the computer as though you were typing the number on a keyboard: If you can type a barcode into a particular field or application, you can now scan that same barcode into the field or application.

If your scanner does not work out of the box, please do not scan any barcodes from the configuration manual without first consulting either POSWAY or the product's manufacturer.


Question

How do I get the cash drawer to open?

Answer

Manual drawer: Make sure the drawer is unlocked and then press the front panel inwards once to open.

Printer Driven: Make sure the drawer is connected to your POS receipt printer and that the printer driver is installed. There are two ways that this model of drawer opens.

  1. The drawer opens whenever the receipt printer prints: this is an option enabled in the print driver (sometimes by default)
  2. The drawer opens from the software: there is an option in some POS software that will send a command to the printer to open the drawer (Open drawer button).

USB: This drawer connects directly to your computer. They sometimes come with their own test utility, but they are usually opened from an 'open drawer' option available in your POS software. 

Question

Is a laser scanner dangerous?

Answer

No, barcode scanners use a Class II laser, which is not harmful to your body or eyes.


Question

What POS System do I need for a Coffee Shop?

Answer

There are many options. We have the Counter Service system here which includes:  15" capacitive Touchscreen computer POS Pro for Restaurants Software, Cash Drawer Thermal Receipt Printer Impact Kitchen Printer.The difference would be the kitchen printer that comes with this one-depending on how big your coffee shop is and the food items you sell.